Solutions

Research for regulated organisations

Each sector has its own questions, channels and compliance constraints. SurveyNode is in use across all five below in Eswatini and Zambia. The descriptions on this page are illustrative of the platform's capabilities.

Banks Mobile networks Insurers Clinics and hospitals Government and public bodies

Post-interaction and complaint-resolution feedback over WhatsApp, with AI that finds out why a score was given

Branch visits, call-centre contacts, complaint closures and onboarding journeys, each followed within minutes by a short conversation on the channel the customer already uses. Where the score is low, the AI asks why, and the reason is coded and routed before the customer has put the phone down.

Typical uses: Branch and contact-centre CX, complaint resolution, conduct evidence, product research
Channels: WhatsApp, SMS, email, in-app web
Compliance: GDPR-standard baseline aligned to local law (Zambia Data Protection Act 2021, Eswatini Data Protection Act 2022 and others). Customer-side invitation model available: your contact list stays on your SMS and SMTP infrastructure and SurveyNode processes only the responses customers choose to give. Dedicated in-region instance where required.

Subscriber research on the channel subscribers already use, in their language, at network scale

Network experience, tariff research, churn intent and campaign testing, delivered to millions of subscribers over SMS and WhatsApp with no app to install. Multilingual by default, so the conversation happens in the language the subscriber chose, not the one the survey was written in.

Typical uses: Network experience, tariff and bundle research, churn prediction, retail and agent feedback
Channels: SMS, WhatsApp, USSD hand-off, email
Scale: Population-level sampling with quota control.

Claims-experience and renewal-intent research that surfaces the drivers of churn in days rather than quarters

Follow every closed claim, every renewal notice and every broker interaction with a conversation that asks what the form cannot. The AI codes reasons as they arrive, so the retention team sees the pattern while there is still time to act on it.

Typical uses: Claims CX, renewal intent, broker and adviser feedback, product research
Channels: WhatsApp, email, SMS, web
Compliance: Consent per contact, retention controls, DPA to GDPR standard with a local-law addendum.

Patient experience feedback that patients complete, over SMS and WhatsApp, in the languages your patients speak

Post-discharge, outpatient and emergency-department experience, asked as a short conversation on the patient's own phone. The AI follows up gently on low scores and flags safety-relevant comments for immediate review.

Typical uses: Patient experience, post-discharge follow-up, staff engagement, service redesign research
Channels: SMS, WhatsApp, email, kiosk web
Compliance: Health data handling, consent, retention, DPA. Dedicated in-region instance where required, specified against your compliance requirements.

Citizen consultation, complaints handling and service feedback at population scale, with analysis your policy teams can act on

Service satisfaction, public consultation, complaints follow-up and programme evaluation, reaching citizens over SMS and WhatsApp rather than expecting them to find a web form. Thousands of open-ended responses are summarised by theme, region and language so the findings are readable the same week.

Typical uses: Service delivery feedback, complaints and ombudsman case follow-up, public consultation, programme monitoring and evaluation, staff surveys
Channels: SMS, WhatsApp, web, email
Procurement: Enterprise agreement, SLA, security documentation pack, dedicated in-region instance, customer-side invitation model.

Customers across these sectors