Conversational research platform
Customer and citizen research at institutional scale, in days
SurveyNode runs conversational, AI-led surveys over WhatsApp, SMS, email and the web, asks the follow-up questions a researcher would, and analyses every answer for you.
From the team that has served banks, mobile networks, insurers, clinic groups and public bodies across Southern, Central and West Africa since 2016.
Registered with the UK Information Commissioner's OfficeESJ Software Limited · ZA908334 · valid to 19 April 2027Verify on ico.org.uk
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See it in action
Try the same survey across channels. No signup, no data stored.
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Why institutions choose SurveyNode
Depth
Answers you would not have thought to ask for
SurveyNode's AI listens to each response and asks the clarifying question a researcher would. Respondents give more, complete more often, and the open-ended data is analysed for sentiment and themes as it arrives.
Reach
Meet people on the channel they already use
WhatsApp, SMS, email and web, in the respondent's language, at network or population scale, on the networks and handsets people actually have. Assisted WhatsApp onboarding is included with Professional and Enterprise.
Control
Results in days, in your systems
AI-generated summaries and full exports, an API, and an MCP server so your own AI assistants can design, launch and analyse research directly. Where required, your contact list never leaves your infrastructure and SurveyNode processes only the responses.
Solutions
Built for the organisations that answer to regulators
Banks
Post-interaction and complaint-resolution feedback, with AI that finds out why a score was given.
BanksMobile networks
Subscriber research on the channel subscribers already use, in their language, at network scale.
Mobile networksInsurers
Claims-experience and renewal-intent research that surfaces the drivers of churn in days.
InsurersClinics and hospitals
Patient experience feedback that patients complete, in the languages your patients speak.
Clinics and hospitalsGovernment and public bodies
Citizen consultation, complaints handling and service feedback at population scale.
Government and public bodiesIntegrations
Your AI assistants can run research directly
SurveyNode exposes an MCP server. Connect it to the assistant your teams already use and it can draft a survey, choose the audience, launch it on the right channel and summarise the results, with your permissions and audit trail intact.
Read about MCP and the API# An analyst's assistant, connected over MCP
user: Run a 5-question churn survey to policyholders
who lapsed in August, on WhatsApp, in English
and Afrikaans. Summarise by reason after 500 replies.
assistant: Drafted 5 questions with adaptive follow-ups.
Audience: 3,412 lapsed policyholders (consented).
Channel: WhatsApp, template approved.
Launch now? [yes] Launched 14:02.
... 512 replies at 09:40 next day.
Top reasons: price at renewal 41%, claim
experience 23%, moved provider via broker 18%.Frequently Asked Questions
Find answers to common questions about SurveyNode
Still have questions? We're here to help.
Contact SupportRun a pilot with your own customers
One research project, set up and run by our team, with full AI analysis. For organisations that meet the eligibility criteria.